Corey Kimpson Receives International Award For Patient Care Excellence At CMH
Kimpson leads CMH Patient and Family Advisory Council
The Beryl Institute announced the 2020 PX Innovation Award recipients on-line today. Corey Kimpson – Cambridge Memorial Hospital’s Patient and Family Advisory Council Chair and Community Ambassador during the pandemic, received the Innovative Patient/Family Advisor Award. This award was originally meant to be announced this week at their internationally attended annual meeting in Orlando, Florida. Unfortunately, it was cancelled due to COVID-19.
The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare. It believes and defines patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
We are all thrilled that Corey was recognized internationally for her efforts to elevate the patient experience at Cambridge Memorial Hospital!
About Corey Kimpson - Why She Was Chosen
Corey Kimpson spent a great deal of time at Cambridge Memorial Hospital with her elderly father before passing away at the age of 96. Corey accompanied her father to all of his medical appointments, some trips to the emergency room as well as on visits to get tests and procedures. Corey’s father always received exceptional care from CMH, and she felt that her family’s experiences could be a benefit to the Patients and Family Advisory Council.
Corey officially became a patient and family advisor in the spring of 2016. Cambridge Memorial’s Patient and Advisory Council was the first in its region in Ontario Canada. Since its beginning, its purpose and scope has evolved from a transactional model to one that is collaborative and co-designing with the hospital. As a result, it’s organization’s culture distinctly shifted from a traditional care model to one that embraces the patient experience and person-centred care.
Since Joining in 2016, Corey Kimpson has been the front and centre of this shift and continually advocating for and ensuring the patient voice and community is reflected in hospital planning and decision making. Shortly after Corey joined the council and under her leadership, the patient and family advisory council moved along the involvement continuum by providing strategic input to the hospital. They started chairing their own meetings, set their own agendas, and insisted that the chief of staff, president and CEO be part of their monthly meeting schedule.
In 2017 the Patient, Family and Advisory Council under Corey Kimpson’s leadership, brought to the administration’s attention. that pregnant mothers were seeking other hospitals to deliver their babies. This program has been working through tactics aligned to five identified themes coming from this feedback and subsequently saw a 5% increase in volumes.
Recently Corey co-chaired the hospital’s strategic planning committee which resulted in a board-approved 2019-21 strategic plan in which the hospital committed to prove patients matter most, reaffirming a commitment to build patient experience, design care together, and grow services to better align with the needs of the community.
Without the integration of the Patient and Family Advisory Council under Corey’s leadership, it is unknown how far or vested the hospital would be with patient involvement in decision making. Corey says she is energized by CMH’s commitment to patient experience.
The Beryl Institute is proud to recognize Corey Kimpson as the 2020 winner of the Patient & Family Advisor Innovation Award.
Kimpson (Left) At CMH Expansion Ribbon Cutting with Young Fundraiser (Centre) and (right) Ontario Minister of Health, Deputy Premier, Christine Elliott
Kimpson Outside Of CMH's New Wing - Her Second Home
About The Beryl Institute
The Beryl Institute is the global community of practice committed to elevating the human experience in healthcare.
We believe the human experience is grounded in experiences of patients & families, those who work in healthcare and the communities they serve.
We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
As a community, we commit to:
Elevating the importance of experience across all care settings
Generating, collecting and sharing ideas and proven practices
Engaging a broad range of voices and views
Putting patients, families and care partners first
Recognizing the value of the entire healthcare team
Reinforcing experience encompasses quality, safety, service, cost, and outcomes